The requirement for PayPal is "tracked, arriving in 7 days or less" - UPS is fulfilling that easily. Care to specify what you're talking about?
Jens
1) You have a link to where PayPal states that the total shipping time 'must' be seven days or less ?
2) "A delayed shipping chargeback is when a customer files a chargeback with their bank or credit card
company because their order arrived later than expected or hadn't arrived yet."
My experience:
When courier shipping costs are a significant portion of the total purchase price,
I've found VISA customer service reps agree that the shipping delivery standard
(two days, three days, etc) is a significant component of the overall purchase.
Having the item arrive on or before the courier service standard is part of what makes the goods worth their full purchase price.
Arriving a day later than the courier service standard can mean free shipping and a negotiated product discount.
Retail psychology...
That's a whole thing right there... I'd not want to be a small online retailer today...
Trying to figure out the nature of your customers and predict how they will perceive your comments and practices...
VISA enabled transaction outcomes are subject to the customers nature and mood.
Will they gift you the ability to fix a problem,
Will they gift you co-operation in troubleshooting,
Will they gift you additional time when you need it,
I don't know that there is much you can do to 'fix' an evil nature resulting in loss, but the customers mood...
That seems like a place where the retailer could have significant leverage, if they are perceptive.