1) You have a link to where PayPal states that the total shipping time 'must' be seven days or less ?
Sigh. I've explained it a number of times, even in this thread. THe short form is: It's not written in their terms, but it is executed. I've lost good, fees and an additional 14,- EUR "conflict fee" numerous times when people open a dispute the minute they get hold of the tracking number. PayPal give me seven days to prove that the goods have reached the person that has opened the dispute, and with low-cost shipping services, I can't do that. That means that I'll be losing the good, money, additional fees and my time. I'm not going to do that again.
2) "A delayed shipping chargeback is when a customer files a chargeback with their bank or credit card
company because their order arrived later than expected or hadn't arrived yet."
Not sure what you're asking for here, but I can't do anything from this side if the customer claims that my action is fraud or whatever else people claim in order not to pay. The general assumption is that the seller is the bad guy, and the person that has paid is about to lose money to a criminal. This is essentially reversing the "benefit of the doubt" principle that the western legal system, which is normally "only guilty if proven", but PayPal makes that "guilty as charged, unless proven to be innocent".
I can only prove that I'm innocent if I get the goods to the customer within seven days.
Arriving a day later than the courier service standard can mean free shipping and a negotiated product discount.
What people have done is not not negotiate, but get a >100% discount (=causing more loss than the goods they have stolen). This needs to be paid for at some point, and ultimately, it will be the honest, paying customers.
Will they gift you the ability to fix a problem,
Will they gift you co-operation in troubleshooting,
Will they gift you additional time when you need it,
That's three times "no" for PayPal. Once they have closed a dispute by taking the money away from the seller, there is no way to re-open the dispute, even if tracking "now" says that the goods have arrived. It's not even clear whom I'd have to sue - PayPal or the customer - and both parties are outside Germany, so legal fees are over-proportionally high. The loss is on iComp, and ultimately, all honest customers.
but the customers mood...
I know that it's a minority making a majority suffer. I've thought about doxxing the people who have done that, but it would be too easy for them to turn that around on me, just by saying "come pick the stuff up!" - knowing that I won't risk sending UPS their way and getting a box full of stones, or even sending money their way that will never be used for shipping my property.
So essentially, we're talking about a problem of our society where some people think it's OK to rip someone off if they can remain anonymous, or they believe they have deserved the goods for free for some reason. I'm not even attempting to fix that, but focus on making good products that are worth the shipping cost.
That seems like a place where the retailer could have significant leverage, if they are perceptive.
Absolutely. It's just that resellers have a history of raking in the profits, and re-directing support work my way, while at the same time pressuring me to send out low quantities of goods "same day", so their customers don't wait too long. In other words: They have used me as their external stock, minimizing their capital expenses. The low initial order requirement has put off every single reseller request that I've had in the past years, indicating that noe of them were really serious: Quick and "safe" money yes, but work and risk? No.
Jens