Buddha card

if you have an eMail confirmation, then the order number is in the subject line of that order. There is no way to check the status unless you are a registered user on icomp.de.

If you have placed the order as a guest, you can still make a user account later. Please make sure to use the same shipping address in that user account as the shipping address in your guest-order. If that's equal, you will see that non-member-order under "guest orders" in your user account. You can then associate the guest-order with the new user account by using the order ID as your password.

You can then check on the status in the order history.

Thanks JensIm logged in now and found my order #48851.

I'll try to login and find the order next.

Well I can't find a place to add my order (was made as guet) to check it out. Order 48851

Thanks, Dan

You don't add - you place a new order and choose the free shipping method at checkout.

I tried this and no luck. 😞

There's no ""free shipping " option

Dan

It's called "combined shipping" and it's only available if the guest-order has been successfully associated with the member account. This is only offered if the shipping address of the member account is identical with the shipping address of the guest-order.

I give up, tried it a few times and nothing happens. I'm sure it's on the way.

Thanks for the help.

Dan

You can easily determine if a previous order is on the way; the status is listed in your order history. Only if an order is "pending" or "safe" (in case of a pre-order), the "combined shipping" method is offered. If an order is already "processing", the shipping instructions have been written, and adding something is not possible any more.

thanks Jens,

I don't want to add, just check the status of my order.

Dan

48851 has been marked "shipped" a few minutes ago. There you have your answer why adding was not possible any more: It was in shipping already.

Hello Jens,

I just got the email myself and that's all I needed to know!

I appreciate your patience and thanks for the help.

Dan

Jens,

Got the card yesterday. Worked right out of the box.

Great product and support.

Thanks, Dan.